Privacy Policy

Last Updated: 08 December 2020
At Ekhaya, we’re working hard to make your online shopping experience better by providing an easy and safe platform to buy groceries for family back home. We want you to be confident that the personal data you share and have shared with us is safe and secure.

This Privacy Policy tells you all about how we collect and process your Personal Data. If you want to know more about your Privacy Rights and how to make a request of the data we have on record- simply use the contact form on our Contact Page.

Personal Data is any information that identifies someone and any information that relates to that identified person. For example, if you have an Ekhaya online account, your name and email address are information that identifies you, and your orders are information that relate to you.
The Controller of your Personal Data is Ekhaya Online Limited (with registered address at 85 Great Portland Street, First Floor, London, England, W1W 7LT). Contact Us if you have any questions or concerns about our handling of your Personal Data, or if you wish to make a complaint.
a) When you register as a Customer during or before checkout, we collect your name, email address, telephone number, and order, which are all necessary for us to deliver orders and provide other services to you. b) Managing our customer service relationship with you. This can be in the form of communication between us via email and/or telephone or through online feedback forms. We collect your name, email address, and feedback that you provide us which enables us to better manage our relationship with you. c) We collect online identifiers such as your IP address, device ID, cookie information, and purchase history for analytics purposes. This type of Personal Data helps us understand our customers better, improve our services and website, and how you interact with our business. d) We collect your contact details to send you offers, news and general marketing purposes.

The majority of Personal Data we collect comes directly from you when you create an account, make a purchase, get in touch, or leave us feedback.

When we need to use your Personal Data for a specific purpose, we have to have a legal basis to do so to meet our contractual obligations to you. We will always get your consent before we collect your Personal Data. 

We do not buy or sell your Personal Data to third parties. We limit access to your Personal Data For: * Employees colleagues who need it to do their job, such as processing your orders or dealing with your enquiries. *

We know how important it is to protect and manage your personal data. We apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data;

  • Your Personal Data is encrypted whilst making payments.
  • We use computer safeguards such as firewalls to keep this data safe
  • We only authorise access to your Data with employees and trusted partners who need it to fulfill their responsibilities.
  • We regularly perform security checks and scans for possible vulnerabilities & attacks.
  • Our hosting company is based in the US and any Data that your share with us that is being processed outside of the EU is still in line with your Privacy Rights.

We do not keep your Data longer than we need to and only use it for the purposes set out in this policy. Your Data will stay on our system for as long as you are a registered customer.
You can contact us at any time to know about what information we have and request removal from our system.

If you have any questions about how we collect, store, and use personal data please do not hesitate to contact us:

GIVE US YOUR FEEDBACK