FAQ

Your Questions Answered

Yes, there is a minimum order amount of £20.
This is a courier fee to deliver your order to your chosen recipient in Zambia.
We’re sorry your recipient was unhappy with the product(s) they had delivered. Please email us with your complaint or use the feedback form to let us know how we can do better.
To return defective products to us, please contact Customer Services who may at our discretion arrange for one of our couriers to come and collect the products from you. If you return a defective product to us, any refund we make will include your cost of returning the defective goods to us (up to a reasonable amount).

You are under a legal obligation to take reasonable care of the products to be returned whilst they are in your possession. If you fail to do so, we may have a right of action against you for compensation or to reduce the amount of any refund to you. Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in good condition.
The quickest and easiest way to change your details is to visit the ‘My Account‘ page where you can change your email address, billing address, contact number and sign in details.
Yes you can. Just visit the ‘My Account‘ page and click on orders, then click reorder. Continue on to the checkout and complete your payment.
We accept the following payment methods:
*Debit and Credit cards (Mastercard, Delta, Maestro, Visa Electron, Solo, and American Express)
*PayPal
If you’re new to Ekhaya, please visit our ‘How to Shop’ page for all the information you’ll need.

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